Recently, I summarized that after a customer sends us an inquiry, from the customer's perspective, what work needs to be done to quickly handle the inquiry for the customer?
1. First of all, I will sort out the inquiry content to see if the product sent by the customer is our company's main product and advantage (if it is our advantage product, we will provide the most competitive quality, price and delivery time).
2. Secondly, I will reply to the customer's email and inform you as soon as possible that we have received your email. Please rest assured that we will give you a quotation as soon as possible. To facilitate contact, I will add your contact information, such as WhatsApp , LinkedIn, Facebook, to facilitate us to communicate many details of this order, such as usage, packaging, labeling, qualifications, warranty, brand products, etc. After repeated communication, I will have a general understanding of your needs and requirements.
3. After careful analysis of the inquiries sent by customers, we will immediately inquire with the agents of major steel mills. The seamless steel pipes we prepare for customers are of the best quality and the most appropriate price, saving customers money. It takes a lot of time and communication, and if it is a small batch of goods and a large steel mill cannot meet the minimum order quantity, it can only be ordered from our stockist.
sanonpipe annual inventory is 50,000 tons. The company has obtained ISO and CE certificates and can provide original MTC and IBR/BV/SGS/Loyd certification. A team with 17 years of sales experience will protect your projects and solutions!
sanonpipe year-round inventory of seamless steel pipes include:
Boiler tubes account for 40%: ASTM A335/A335M-2018: P5, P9, P11, P12, P22, P91, P92; GB/T5310-2017: 20g, 20mng, 25mng, 15mog, 20mog, 12crmog, 15crmog, 12cr2mog, 12crmovg; ASME SA-106/SA-106M-2015: GR.B, CR.C; ASTMA210(A210M)-2012: SA210GrA1, SA210 GrC; ASME SA-213/SA-213M: T11, T12, T22, T23, T91, P92, T5, T9, T21; GB/T 3087-2008: 10#, 20#;
Petroleum pipe accounts for 30%: API 5L: PSL 1, PSL 2; API 5CT: J55, K55, N80, L80, P110;
10% of petrochemical pipes: GB9948-2006: 15MoG, 20MoG, 12CrMoG, 15CrMoG, 12Cr2MoG, 12CrMoVG, 20G, 20MnG, 25MnG; GB6479-2013: 10, 20, 12CrMo, 15CrMo, 12Cr1MoV, 12Cr2Mo, 12Cr5Mo, 10MoWV Nb, 12SiMoVNb ; GB17396-2009: 20, 45, 45Mn2;
Heat exchanger tube 10%: ASME SA179/192/210/213: SA179/SA192/SA210A1.
SA210C/T11 T12, T22.T23, T91. T92
10% of mechanical pipes: GB/T8162: 10, 20, 35, 45, Q345, 42CrMo; ASTM-A519:1018, 1026, 8620, 4130, 4140; EN10210: S235GRH，S275JOH，S275J2H; ASTMA53: GR.A GR.B
4. When it comes to the final step of quoting, you need to consider the following factors that affect the price:
Transportation method, theoretical weight/actual weight, packaging, delivery date, payment method, market price, processing technology, product shortage in the market, old customers/new customers, customer scale, communication experience, environmental protection, national policies, market demand, Material, brand, inspection, quality, qualification, steel mill policy, exchange rate, shipping terms, international situation, etc. These are all factors that need to be considered. Not all products are the lowest price. It may also include a lot of costs, but it must is the price that is most suitable for the customer's order.